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Technical Frustration!

I have been dealing with so many issues lately I haven’t had the time to blog.  Imagine my surprise and frustration of trying to log on only to get a 404 site not found error!

Normally, I log on to Hostgator and then click the link to my site from there.  That will usually bring me right where I want to go – the control panel. I have no idea why there are 2 control panels for one site, but there’s one from Hostgator and one from WordPress.  While there is some duplication, I have found that some things can only be done on one or the other.

According to the Hostgator help website, the 404 error can be corrected by returning the permalink to default.  This is done by going to c-panel -> settings -> permalinks.  I logged into my site via WordPress, only to find the settings on that c-panel didn’t have a permalink option!


Option 2: modify htaccess file. Yeah, right. Click on that link from the help page gives me the same problem – I can’t access the Hostgator WP c-panel.  Thus, I contact support via chat.

Carlos, the chat representative, didn’t seem to understand what the problem was.  He gave me a  /wp-admin link to try to log into which didn’t work at all.  Then he asked for my login credentials so he could try it on his end! Seriously?! After an hour of him “checking into the problem” he tells me that my site is accessible from around the world. No kidding – the site itself is active – the 404 error occurs when I try to access Hostgator WP c-panel!  I told him (repeatedly) that I had access to the site from WordPress.  That only seemed to confuse him more.  Finally, he tells me that the tech people at Hostgator have confirmed there is a problem with the link to WordPress and they are working on it.  They have no idea how long it will take to fix.

I supposed I will try to access it again tomorrow.  At least my site is up.

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With all of the available apps and plug-ins and such, the point-click-create a store sounds easy and implies minimal time.  That’s not really the case.  I just spent two hours learning about and setting options in Woocommerce.  While I am certain that is a fraction of the time it would have taken to code the entire thing, I still think advertising is misleading.

What takes time is product listing, setting up sales tax, payments and shipping zones.  I’m still researching exactly what API credentials are and exactly how to go about getting them.  I’ve opted to use Paypal for payments, which I hope will make things a bit easier.  I’ve been using Paypal for years and have never had any issue with them.

The next big test will be to see if I can successfully download photos to my newly upgraded laptop, or if yet another app will be required.  I’ve been using either stored images or royalty-free images from Pixabay up to this point.  I hope to go out to my crochet studio to get some pictures of finished products to upload into the shop this afternoon.

Then I will dive into learning all about web statistics and driving traffic to your website (another app?)  I don’t know if I will get to that today or not.  I have learned that a website is not something you can really put up and forget about.  It’s more of a constantly evolving work of art you hope the world will take the time to look at.